Customer Service

Mutuals a few of the maximum depended on financial firms for customer support

Mutuals and constructing societies have received pinnacle accolades at the 2019 Moneywise ‘Most Trusted’ Customer Service Awards, with Benenden Health, NFU Mutual and Nationwide Building Society all being acknowledged.

Mutual society Benenden Health was named the most depended on provider inside the Health Insurance Provider via your Employer class, and acquired a especially recommended certificate for the person Health Insurance Provider class.

Based in York, the non-income mutual presents healthcare offerings for over 810,000 individuals throughout the United Kingdom, consisting of personnel of 545 agencies.

Helen Smith, chief industrial officer at Benenden Health said: “The group at Benenden Health have been always acknowledged over time for his or her dedication to extremely good customer service for our contributors. But this 12 months’s award is unique, as we’ve worked highly difficult during the last 12 months to end up a good greater trusted provider of healthcare merchandise to the ones companies looking to support their humans’s health and wellness.

Ms Smith persisted: “We’re so proud that our participants have taken the time to vote for us as their maximum trusted organisation-provided healthcare product. Members are at the heart of our choice-making as an corporation and it’s brilliant to be known through them. It changed into additionally terrific to be exceptionally counseled in the poll of these who’ve a private healthcare product.”

The Co-operative Bank gained inside the maximum relied on mainstream bank award category, and become exceptionally counseled in the Best Branch Service, Best Contact Centre Service and Most Trusted Current Account categories. While now not owned with the aid of the Co-op Group, during the last 4 years the bank has made an investment of £1.3m within the Hive, a co-op business recommendation and assist programme furnished by using Co-operatives UK.

Andrew Bester, chief govt of the Co-operative Bank stated of the award win: “The awards which might be voted for by means of our clients are surely those that suggest the most to us as we are right here to serve our customers and guide them with their regular banking desires. Trust is some thing that must be earned to be able to be presented the ‘Most Trusted Mainstream Bank’ via a survey that is in basic terms based at the opinions of our clients is a surely full-size achievement.”

Another mutual, the Nationwide Building Society was a winner in the Best Current Account Provider for Branch Service and Best Provider for Children’s Savings classes and fairly recommended in the Most Trusted Financial Provider class, Most Trusted Mortgage Provider class and Best Provider for Regular Savers classes. Coventry Building Society became additionally named the Most Trusted Savings & Cash Isa Provider.

NFU mutual gained within the Most Trusted Insurer class and changed into extraordinarily counseled inside the Most Trusted Car Insurance Provider class.

Employee owned John Lewis acquired the award in the Best Credit Card Provider for Rewards category and a particularly counseled mention in the Most Trusted Credit Card Provider.

Around 32,000 members of the public voted for the awards which recognize the most truthful and reliable monetary provider businesses inside the UK.

Referring to the awards, Rachel Rickard Straus, editor of Moneywise, stated: “Customer carrier subjects. So plenty in order that 32,000 readers took the time to percentage their perspectives with us on the companies that which might be getting it right – and people that were given it incorrect this year.

“Great customer support and trust remains as important now as ever. You can have the whizziest apps, web sites and products in the world, however if a purchaser can’t without difficulty get a complaint resolved, or talk to a human if they want to, that’s what is going to stick in minds. Whilst generation keeps to transform the manner monetary merchandise are introduced, corporations need to now not lose sight of this.”

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